Tapping your Compass Card on the bus Be sure to tap-in at the start of every journey. When you tap-in on a bus, Hold your card against the card reader found at the front of the bus. You should see a checkmark and hear a single beep. If you get an error message when you tap, tap again. If you still have a problem, Contact Compass Customer Service by phone at 604-398-2042 Or in-person at the Compass Customer Service Centre at Stadium–Chinatown Station. Remember, you don’t need to tap-out on the bus. Still have questions? Ask away at askcompass.ca Or visit translink.ca/compasscard for more information.