REAL ID rollout stalls for some AAA members

REAL ID rollout stalls for some AAA members


RECOVERING. (CG) TIME NOW FOR EYEWITNESS NEWS CALL 12 FOR ACTION… THE RHODE ISLAND DMV HAS BEEN ISSUING NEW, REAL ID’s FOR ABOUT A MONTH. YOU CAN ALSO GET THE NEW CREDENTIAL AT AAA. (MM) COME OCTOBER 2020… YOU’LL NEED A REAL ID TO BOARD A PLANE —–OR GET INTO A FEDERAL BUILDING—– IF YOU DON’T WANT TO USE YOUR PASSPORT. BUT AS EYEWITNESS NEWS—- CONSUMER REPORTER SUSAN CAMPBELL FOUND OUT… SOME AAA MEMBERS RAN INTO ISSUES THAT STALLED THE PROCESS. SUSAN? (SC) WE’VE HEARD FROM SEVERAL VIEWERS WHO SAY THEY’RE FRUSTRATED. WE TOOK THE CONCERNS TO THE HEAD OF THE DMV WHO TELLS ME. THERE’S A FIX UNDERWAY. WE FIRST HEARD ABOUT THIS ISSUE FROM OUR VIEWERS ON FACEBOOK.. ONE WROTE… After standing in line at AAA today I was told to go to the DMV… same thing happened to my mom… WROTE ANOTHER VIEWER. 11:49:40 shortly after we went live, we realized there was some inconvenience to customers. :46 BUD CRADDOCK IS THE DMV ADMINISTRATOR. HE SAYS…. YOUR NAME HAS TO BE AN EXACT MATCH TO GET REAL ID. 11:51:43 whatever you present for your identity document, which is either your birth certificate or your passport, if you have a middle name or middle initial, that has to match the real ID credential. :58 SO FOR EXAMPLE… IF YOUR OLD LICENSE ONLY HAS A MIDDLE INITIAL AND YOUR BIRTH CERTIFICATE OR PASSPORT HAS YOUR FULL MIDDLE NAME… THE DMV HAS TO UPDATE YOUR NAME IN ITS SYSTEM. IT’S AN EASY CHANGE AT THE DMV. BUT AAA EMPLOYEES WEREN’T ALLOWED TO UPDATE MIDDLE NAMES IN THE COMPUTER SYSTEM… SO SOME CUSTOMERS WERE BEING TURNED AWAY. 11:53:16 we didn’t know the amount of inconvenience it would cause. And it has caused some so that’s why we were quick to respond to make the modification. :26 THAT MODIFICATION NOW ALLOWS AAA EMPLOYEES TO CHANGE MIDDLE NAMES IN THE COMPUTER SYSTEM. 11:50:08 now what’s the challenge is we have to train the AAA people on a transaction they’ve never done before. :15 CRADDOCK SAYS AAA EMPLOYEES AT 6 OFFICES HAVE BEEN TRAINED. THE REST WILL BY TRAINED BY THE END OF JANUARY. CRADDOCK SAYS THE DMV HASN’T TRACKED HOW MANY PEOPLE HAVE BEEN AFFECTED BY THIS ISSUE. (SC) OF ALL OF THE PEOPLE GETTING NEW LICENSES… CRADDOCK SAYS ABOUT 30 TO 35 PERCENT ARE CHOOSING TO GET A REAL I-D. RIGHT NOW ON OUR WEBSITE WPRI.COM, WE HAVE A LIST OF THE DOCUMENTS YOU CAN USE TO GET A REAL ID. IF YOU HAVE A CONSUMER PROBLEM YOU NEED HELP SOLVING, CONTACT OUR CALL 12 FOR ACTION CENTER M-TH FROM 11-1. OUR HOTLINE IS 228-1850. I’M SC EWN. (MM)

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