DMV licensing service down for second time in weeks

DMV licensing service down for second time in weeks


A TOUGH DAY– FOR D-M-V CUSTOMERS– AS THE AGENCY DEALT WITH ANOTHER OUTAGE– FOR THE SECOND TIME IN A MATTER OF WEEKS. (HE) TONIGHT– WE’RE LEARNING MORE ABOUT WHAT D-M-V OFFICIALS SAY WAS BEHIND THE OUTAGE– AND HEARING FROM FRUSTRATED CUSTOMERS WHO WEREN’T ABLE TO GET THEIR LICENSES RENEWED. EYEWITNESS NEWS REPORTER KIM KALUNIAN IS IN OUR CONTROL ROOM– WITH THE VERY LATEST. (KK) MIKE, SHANNON — LAST MONTH THE DMV WAS UNABLE TO PROCESS LICENSES FOR A FEW HOURS BECAUSE OF A DISRUPTION THAT AFFECTED STATES ACROSS THE COUNTRY — TODAY’S OUTAGE TOOK THE SYSTEM OUT OF COMMISSION FOR THE ENTIRE DAY, BARELY ANY LINES AT THE DMV WEDNESDAY — The DMV is experiencing a service issue with its national clearinghouse DMV SPOKESMAN PAUL GRIMALDI SAYS A VERIZON NETWORK ISSUE IS PREVENTING THE RHODE ISLAND DMV FROM COMMUNICATING WITH THE AMERICAN ASSOCIATION OF MOTOR VEHICLE ADMINISTRATORS — MEANING THE STATE CAN’T ACCESS THE NATIONAL VERIFICATION SYSTEM REQUIRED TO ISSUE DRIVERS LICENSES… RHODE ISLANDERS WE SPOKE WITH, WEREN’T HAPPY I fill out the paper and I’m sitting around and they said they’re not taking IDs today or license pictures. So you’re telling me I got all cute for nothing? They said something about a national outage but I wasn’t really following it I was just more depressed and heartbroken. JUST A FEW WEEKS AGO, IT WAS A SIMILAR SCENE – A SOFTWARE ISSUE AT THE NATIONAL DATA SYSTEM IMPACTED REGISTRIES ACROSS THE COUNTRY…INCLUDING RHODE ISLAND. THIS TIME GRIMALDI SAYS IT APPEARS RHODE ISLAND IS ALONE…HE SAYS THEY WE’RE WORKING BEHIND THE SCENES TO RESOLVE THE PROBLEM… It would be better to fix the main system correctly as fast as we can rather than reroute through a temporary system that may have its own issues. FOLKS LIKE JACOBS TRYING TO BE PATIENT – I will wait a few more minute now I ain’t going to wait hours but I’ll wait a few minutes. GRIMALDI NOT PROMISING THINGS WILL BE BACK TO NORMAL BY TOMORROW . I hate to speculate but the goal is to be back up and running as soon as possible. NOW OTHER DMV SERVICES REMAIN AVAILABLE DESPITE THIS OUTAGE — DURRENTLY THOUGH LICENSING SERICES REMAIN OFFLINE…WE’LL KEEP YOU POSTED ON WHEN THEY’RE BACK. KK EWN. NOW, CHIEF METEORLOGIST

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